Shipping Policy

Where we ship

We currently ship to all addresses in the United States, including APO/FPO/DPO addresses. We don't ship internationally at this time.

Processing time

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed after 2pm ET or on weekends begin processing the next business day.

Shipping options and delivery times

• Standard shipping: Free. Delivered in 3–7 business days after shipping.
• Express shipping: $9.99. Delivered in 2–3 business days after shipping.

Delivery estimates shown at checkout include processing time. Carrier delays during peak seasons or severe weather can occasionally add a day or two.

Order tracking

As soon as your order ships, we'll email you a tracking link. If you haven't received it within 3 business days of ordering, check your spam folder or contact us at support@pawpulsebrand.com.

Lost, damaged, or late packages

If your tracking shows delivered but you can't find your package, or it arrives damaged, email support@pawpulsebrand.com within 7 days of the delivery date with your order number (and photos if damaged). We'll send a replacement or issue a refund.

Address changes

Need to update your address? Email us as soon as possible. We can change it any time before your order ships.