Returns & Refund Policy

Our 30-day money-back guarantee

We want you to train with confidence. You have 30 days from the delivery date to try PawPulse. If it isn't the right fit for any reason, you can return it for a full refund of the purchase price.

How to start a return

• Email support@pawpulsebrand.com with your order number and a quick note on why you're returning it. Your feedback helps us improve.
• We'll reply within 1 business day with return instructions and a prepaid return shipping label for US orders.
• Pack the remote, collar, contact caps, and charging cable (original packaging is appreciated but not required) and ship it back.

Refunds

Once your return arrives and is checked in (usually within 2 business days), we'll issue your refund to the original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement. We'll email you as soon as it's processed.

Express shipping fees, if you chose that option, are not refundable.

Damaged or defective items

If your PawPulse arrives damaged or isn't working correctly, contact us at any time within 30 days and we'll send a replacement or refund you in full, including any shipping costs.

Exchanges

Need a different set (for example, switching from 1 set to 2)? Email us and we'll help you swap it.

Questions

We're here Mon–Fri, 9am–6pm ET. Email support@pawpulsebrand.com, or visit our contact page.